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Refunds & Returns Policy

Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

  • A full refund if you don’t receive your order
  • A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
  • A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
  • All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.

** Please do not send your purchase back to us unless we authorise you to do so. **

Can I return my purchase?

We accept returns of products that are damaged or defective. If the item you received is damaged in any way. All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.

Please contact us first and we will guide you through the steps. Simply repackage the damaged product securely and ship it back to our returns center with the original packaging and accessories. We will gladly replace the item or issue a refund once we receive and inspect the returned merchandise. Please note that we cannot accept returns of products that have been used or show signs of wear beyond initial damage during shipping and handling.

** Please do not send your purchase back to us unless we authorize you to do so. **

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

  • Face and body products if opened, used, or have a broken protective seal
  • Underwear if the hygiene seal is not intact or any labels have been broken
  • Swimwear if the hygiene seal is not intact or any labels have been broken
  • Pierced jewellery if the seal has been tampered with or is broken
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