Frequency Ask Questions (FAQs)
Your right to know.
Who we are?
We are a trading and dropshipping business based in Thailand, specializing in the sale of high-quality products.
For more information about us.
What is buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
How can I pay for my order?
We are using Stripe payment gateway as the primary payment method.
Stripe is a safer, easier way to pay online around the world.
Stripe can be used to purchase items by most Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, Google Pay and Apple Pay
You can also pay via Paypal.
The reasons why we suggest you use Stripe:
Payment is traceable. By using your Stripe account, you can trace the status of your payment.
What Are the Timelines for Shipping and Delivery?
We dispatch orders directly from various warehouses immediately upon processing. During periods of high order volumes, there may be a slight delay in shipments, adding a few days to the expected transit time for delivery. In exceptional instances where a significant shipment delay is anticipated, we will reach out to you via email or phone to provide updates.
Shipping time viries by location. Normally it might take 7-14 business days.
*This doesn’t include our 1-5 day processing time for shipping
Do you provide tracking information?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within six days of getting your shipping confirmation email.
What should I do if the estimated delivery time has elapsed and I have not yet received my order?
Kindly reach out to us immediately with your order number so that we can review and expedite the delivery process. You can contact us via email at email@example.com or through the ‘Contact Us’ page.
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
In the case you receive a damaged or incorrect product, you are required to submit photo evidence to firstname.lastname@example.org within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Refunds are not available under the following circumstances:
- Your order does not arrive due to an incorrect address provided by you;
- Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster)
How do I request a return, or refund?
If you want to initiate a return, exchange, or refund, please complete the following steps:
- In the event of a return, exchange, or refund request contact us via email at email@example.com and include the evidence if required.
- After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused.
- You must provide a tracking number.
- Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.