FAQs
Welcome to Beyondary.com! Below are some common questions and answers to help you with your shopping experience.
1. What payment methods do you accept?
At Beyondary, we accept a wide range of payment options through Stripe, including:
- Credit cards: Visa, MasterCard, American Express, Discover
- Debit cards
- Digital wallets: Apple Pay and Google Pay
2. Is my payment information secure?
Yes, your payment is 100% secure. We use Stripe, a leading payment gateway trusted by millions, which ensures your financial information is protected with end-to-end encryption and advanced fraud prevention.
3. How do I track my order?
Once your order is processed, you will receive an email with a tracking number and instructions on how to track your shipment. You can also track your order directly through our website by visiting the "Track Order" page.
4. What is your return and refund policy?
We accept returns for most items within 14 days of delivery, provided the items are unused and in their original packaging. For full details, please visit our Refund, Resend, and Returns Policy page. If you need assistance with a return or refund, please contact our support team.
5. How long will it take to receive my order?
Delivery times vary depending on your location and the product ordered. Typically, shipping to the US takes 7-15 days but in some cases, it may take up to 60 days due to unforeseen delays. While other regions may have different delivery estimates. Please see our Shipping Information page for specific details based on your location.
6. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order as long as it has not yet been processed or shipped. Please contact our customer support team immediately if you need to make any changes. For custom or special-order items, cancellations may not be available once production has begun.
7. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and costs may vary depending on the destination. For more details, please refer to our Shipping Information page.
8. What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact our customer service team within 14 days of receiving your order. We will arrange for a refund, replacement, or return as necessary. Please provide photos or videos of the damaged or incorrect product for faster resolution.
9. How do I contact customer support?
You can reach our customer support team via email at [email protected] or through the Contact Us form on our website. We aim to respond to all inquiries within 24 hours.
10. Do you offer discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. To stay updated, subscribe to our newsletter or check our website’s homepage for the latest deals.
If you have any other questions, feel free to reach out to us via our Contact Us page or email. We’re here to help!